About CloudVeil.org Accounts
- Your CloudVeil.org account is where you will purchase and manage your filter subscriptions.
- The credentials for your CloudVeil.org account do not integrate with any of our products. They are solely for accessing your account on the website. This is due to the fact that we offer multiple filters and variations of those filters.
- For example, when you purchase a CloudLocker/Blue Android filter, you’ll receive a separate set of login credentials by email, along with setup instructions, instead of using your CloudVeil.org credentials. Typically, the same email is used, but your filter’s pin or password will determine settings such as camera or app store access.
- These are subscription based services. When you make a purchase, you are starting an auto renewing subscription. So, when you come back in 3 months and purchase another filter from the website, it starts another subscription. If you would like to keep all your filters on one subscription, you can email us at support@cloudveil.org and request that we merge your subscriptions or add additional devices to your account.
- CloudVeil offers a 3+ device quantity discount, but all 3+ devices need to be ordered on the same subscription for this to apply automatically. If you have 3 or more devices on the same account but not on the same subscription, you may contact us at support@cloudveil.org and we will manually apply the discount.
- It is possible to have different payment methods (credit cards) entered for separate subscriptions on the same account.
- To see current subscriptions for a user, log in to CloudVeil.org, go to the My Account tab, then go to Subscriptions.
- If you forget the password for your account, please use the Forgot Password link to reset it using the email address associated with your account. Our support agents cannot see your password in our system, and will have to generate a new one for you.
- When a credit card is expired or otherwise declined, you will be contacted to update your payment information. To do so, please log in your account at CloudVeil.org and go to Payment Methods under the My Account tab, or call us at 1 (888) 782-4962 with your information. PLEASE, DO NOT EMAIL US YOUR CREDIT CARD INFORMATION!! EMAIL IS NOT SECURE ENOUGH TO SAFELY TRANSFER CONFIDENTIAL PAYMENT INFORMATION.
Purchasing Tips
- When purchasing multiple Blue Browsers for iOS, you should add them to the cart one at a time, then check out all items together, rather than by using the Qty selector. Then make sure and enter an Apple ID for each one.
If you’re using the same Apple ID on multiple devices or your device is setup to share apps using Family Sharing, you need to purchase a subscription for each device but only need 1 code to install the app. To install on additional devices, open the App Store, go to Updates > Purchased > My Purchases > All and search for Blue.
How Orders Are Filled
After each order, you’ll receive an email with instructions. Here’s an outline for each filter:
- Android, iOS, Mac, and Windows filters are automatically provisioned. You’ll receive an email within minutes containing credentials and installation instructions. Please check your spam folder if it doesn’t arrive, and mark it as “Not Spam” if needed. This is true for the following products:
- Android
- iOS
- Windows and Mac
- Router System: This is manually programmed by CloudVeil and shipped within 2–4 business days.
Accounts and Accountability
Even with many of the advancements in mobile device filtering, not all of our options are completely lockdown, meaning someone needs to be accountable for admin responsibilities of holding a passcode, monitoring email alerts, etc. A few considerations for accountability:
- It’s generally recommended that youth do not purchase filters under their own name or email. Instead, their devices should be added under a parent or guardian’s account. For instance, we may grant unblock requests if the account holder confirms the request, even for apps like Pinterest that may contain adult content. If youth manage their own accounts, they might approve an unblock without parental knowledge, which could lead to unintended access.
- The Accountability field on the order form is still a work in progress. We plan to integrate this field further into our system in the future, possibly providing reports, etc. If CloudVeil Support is in question over a particular unblock/ uninstall request, an accountability partner’s information may be requested if it is not already listed on the account. If there is accountability information on the account already, we may contact that individual with the request before proceeding.
- CloudLocker requires a PIN or pattern to be set on the initial install. This PIN or pattern should be held by someone other than the device’s primary user. CloudLocker’s server locks reduce the need for this, but especially in youth situations, it’s much better that a parent holds the PIN to allow new apps before first use.
Overview
CloudVeil filters function differently based on the device and operating system. For mobile devices, filtering can be thought of in two parts: web filtering and app control. Previously, most mobile filters required a combined approach of using a filtered browser along with app controls to block unfiltered apps. However, with recent advances in whole-device filters, many apps on the device can now be filtered, reducing the need for extensive app controls.
CloudVeil also utilizes Mobile Device Management (MDM) programs designed for enterprise and education (such as AirWatch and CloudLocker) to enhance filtering on a variety of mobile devices.
This outline will provide a basic explanation of how each filter works.
Android Filters
Android filtering can be thought of in two parts. The first part is the apps, some of which are safe and some of which allow unfiltered web access (such as through an in-app browser), requiring them to be blocked. The second part is the filtered browser for searching the internet. Our global filter options bring the best features of app controls and web filtering into a complete package, providing filtering for the many in-app browsers available today.
- Cloudlocker– is an app locker + Mobile Device Management (MDM) solution that manages apps on Android. It checks each app installed on your device against a list on our server. It then either Server Locks the app, or allows it based on the app’s rating. You will not be able to unlock Server locked apps on the device. Server locks can be only removed by special request to support@cloudveil.org or by clicking Request Unblock from within the CloudLocker app. You can apply device locks to any app that is not server locked, and they will be protected by the Cloudlocker passcode or PIN.
- Adults – Apps: Subject to Content Rating as described above.
- Youth – Apps: Default to Blocking: All newly installed apps will be blocked and require the local passcode to be entered to unlock. Apps are also subject to Content Rating.
- CloudLocker/Blue – This plan includes CloudLocker app management and can be used with the Blue Browser or CloudVeil Browser for Android.
- Blue Browser: A custom Firefox build routed through CloudVeil’s filter servers.
- CloudVeil Browser for Android (CV4A): A custom Chromium build that is managed by CloudVeil’s management server.
- CloudLocker VPN – CloudLocker . It uses a VPN connection to route browsers and some other apps thru the filter and allows filtered use of the Google app, Chrome, and Google voice search.
- CloudLocker Global Proxy (Testing) – CloudLocker can force all internet traffic through our filters. The Google App, Chrome, and Internet will be server unlocked by default and filtered. The above Adult and Youth options still apply as usual. With newer Samsung devices this feature can simply be turned on. Older Samsung and other brands will require a factory reset prior to installing CloudLocker.
*See cloudveil.org/app-filtering/for Global and VPN app filtering details.
iOS Filters
iPhone & iPad filtering is a bit different from Android when it comes to app controls. Apple does not allow developers to build apps that control other apps, which means it’s impossible to build an app locker for iOS devices. There are, however, app controls built into iOS. These will need to be configured and the passcode kept by a trusted individual. With MDM, some of these settings can be controlled by Cloudveil. Once again, the Global option will offer the best filtering and user experience.
- CloudVeil Browser for iOS (CV4i) – This stand-alone filtered browser is a custom Chromium build that is managed by CloudVeil’s management server. It does not filter other apps and does not control or lock anything else on the device. Screen Time restrictions will need to be configured manually, and a trusted individual should hold the passcode.
- Global – iOS – This is a whole device filter, routing all web traffic through Cloudveil’s filter server. It uses a feature in iOS called Supervision, which enables an MDM to control additional settings and restrictions. To supervise a device, the CloudVeil Supervisor tool creates a backup, enables supervision, and loads the filtering profile, which the user completes by installing on their device in the Settings app. The filtering profile is managed by our MDM, AirWatch. AirWatch sets the global proxy feature to use CloudVeil’s filter servers, installs security certificates, and hides system apps such as Music and Podcasts, as well as some other apps that bypass the filter. There is no visible app on the device when using the Global filter. However, a device Supervised by CloudVeil will display a message at the top of the Settings page.
*See cloudveil.org/app-filtering/ for general app filtering details.
iOS Notes
- iOS MDM: Unfortunately, the MDM profile used for the Global plan can be removed from the device. These cannot be locked down, but AirWatch will generate an email to the account holder anytime a device is unenrolled.
- Websites > Limit Adult Content – A number of our users have asked why the Limit Adult Content option in the iOS Restrictions is not recommended. A quick test would show it is quite effective in blocking adult websites. Part of the problem with Limit Adult Content lies in the fact that it does not block many social networks and media-sharing sites. Sites like Twitter, Facebook, Pinterest, and YouTube are not blocked and offer easy access to offensive material. This renders this option somewhat ineffective. Limit Adult Content is a very useful feature that can be used in conjunction with other filtering methods. If there are certain sites that you would like to block, you can add them to the Never Allow list. This blacklist will block sites device-wide, including in in-app browsers and even the CV4i browser.
- Websites>Specific Websites Only – This option can be a good option when needing to lock a device down, but allow access to a few websites. Most adult users will not find this to be a good long term solution, but some have used it quite effectively for youth phones or special circumstances.
Windows Filter
- CloudVeil for Windows – CloudVeil for Windows is built from the ground up to meet our specifications and offers full content scanning/filtering for each webpage accessed. All filtering takes place locally on the device rather than connecting to a remote server.
Mac Filter
- CloudVeil for Mac – CloudVeil for Mac is built from the ground up to meet our specifications and offers full content scanning/filtering for each webpage accessed. All filtering takes place locally on the device rather than connecting to a remote server.
Network Filters
- CloudVeil Router System– This is a DNS filter that forces all traffic on the network to use CloudVeil’s DNS servers. This method is less intrusive than a firewall filter as it does not require certificates installed on client devices to work. It is a good solution for churches, schools, and businesses wanting an extra layer of protection. It is not recommended as the only filter solution, but to be used together with on device filters. DNS filtering only works at the domain level, so it is more limited than our other filter offerings.
These instructions are for process reference only and do not contain actual sign-in credentials. Please use the credentials you receive from CloudVeil when purchasing the filter.
CloudLocker/Blue Android
- CloudLocker/Blue Video Tutorials: https://www.cloudveil.org/docs/cloudlocker-installation/
- We use PIN codes to set the desired method of blocking that you want during installation. Here are the common PIN codes for your reference. You can use these PIN codes to install CloudLocker on any Android device if you use an email address tied to a valid CloudLocker subscription. This makes it much easier to help people transfer CloudLocker to a new device.
- 156435 CloudLocker Only – Camera Blocked
- 320587 CloudLocker Only – With Camera
- 157150 CloudLocker / Blue – Youth – Camera Blocked
- 215698 CloudLocker / Blue – Youth – With Camera
- 123984 CloudLocker / Blue – Adult – Camera Blocked
- 516843 CloudLocker / Blue – Adult – With Camera
- 384849 CloudLocker VPN – Adult – With Camera
- 384950 CloudLocker VPN – Youth – With Camera – All apps use VPN unless explicitly bypassed
- 385859 CloudLocker Global Proxy -Adult – With Camera – Global
CloudVeil Browser for iOS (CV4i)
This browser can purchased on cloudveil.org or using Apple’s in-app purchasing in the CloudVeil Browser for iOS (CV4i) app.
When purchasing the browser via cloudveil.org, you will receive instructions in an email to install the browser.
Note: The CloudVeil Browser (CV4i) does not configure any restrictions on your device. Click HERE to view the recommended device restriction setup tutorial.
Global – iOS
- An email is sent after the purchase is complete with a link to the users “My Filter” page of their cloudveil.org account.
- Clicking the Setup New Device button will present a field to enter the devices serial number, and once that is saved you will be presented with a link to the appropriate install instructions page.
- Here is the iOS Global Install Guide.
How to obtain support.
- FAQ and How-to’s – Look through our documentation at cloudveil.org/docs for answers to frequently asked questions. Feel free to suggest questions to add or ideas to improve this support material.
- support@cloudveil.org – The preferred support method is to start a support ticket by emailing support@cloudveil.org. These emails will be entered into our support system, a ticket will be created, and our technical support staff will do their best to ensure your questions or requests are answered.
- Phone – Sometimes, you just need to talk to someone. Our number is (888) 782-4962. The phones are answered from 9 AM to 5 PM CST by one of our secretaries, and they will gladly help with subscription/order issues, requests for filter install info, etc. For other issues, they can transfer you to a technical support agent for further support.
How to transfer your filter subscription to a new device.
One of the most common support requests we deal with is how to transfer a current filter subscription to a new device. This section will briefly outline how this process works with each filter.
- CloudLocker/Blue/VPN: We use PIN codes to set the desired method of blocking during installation. Here are the common PIN codes for your reference. You can use these PIN codes to install CloudLocker on any Android device if you use an email address tied to a valid CloudLocker subscription. This makes it much easier to help your users transfer CloudLocker to a new device.
- 156435 CloudLocker Only – Camera Blocked
- 320587 CloudLocker Only – With Camera
- 157150 CloudLocker / Blue – Youth – Camera Blocked
- 215698 CloudLocker / Blue – Youth – With Camera
- 123984 CloudLocker / Blue – Adult – Camera Blocked
- 516843 CloudLocker / Blue – Adult – With Camera
- 384849 CloudLocker VPN – Adult – With Camera
- 384950 CloudLocker VPN – Youth – With Camera – All apps use VPN unless explicitly bypassed
- 385859 CloudLocker Global Proxy -Adult – With Camera – Global
- CloudVeil Browser for iOS (CV4i) – This in two parts depending if it was purchased on cloudveil.org or via Apple’s in-app purchasing.
- Cloudveil.org: Once the browser has been purchased via cloudveil.org, installing it on the new device and logging in with the account holder’s email will activate the browser. Please note that this app (when purchased on cloudveil.org) is sold and priced per device and is currently on the honor system. If you have it on two devices, you need two current subscriptions.
- In-app purchasing: Install the browser on your new device and try using the search bar. If a message appears stating that a subscription is required, tap “Restore” to activate your current subscription linked to your iCloud account. Note: This will only work if you’re logged into the new device with the same Apple ID used to purchase CloudVeil Browser for iOS on your previous device.
- Global iOS – Please use the “Transfer to new device” button beside the current install listed in the iOS section of your My Filters page. This will create a support ticket for us to remove your old device, allowing you to install your filter immediately on your new device.
- CloudVeil for Windows/Mac – Please use the “Transfer to new device” button beside the device you are retiring listed on the My Filters page. This will create a support ticket for us to remove your old device, allowing you to install your filter immediately on your new device.
