CloudVeil offers your money back within 30 days if you are unhappy with oru products for any reason.

There is an automatic 15% discount applied on orders of 3+ filters.

Contact us to apply this discount if you purchased 3+ filters individually, as the discount won’t be automatically applied. 

Go to My Account > Payment Methods. You can add a new payment method and remove the old one, as well as set the default card.

At this time, we are oly able to process payments via credit and some debit cards.

You can cancel at any time under My Account > Subscriptions.

NOTE: There is no need to cancel if you are switching devices or filter types.   

Short answer: iPhones are the most predictable devices, but Samsung’s have great locking capabilities. Head over HERE to find out more. 

Best phone to filter

What type of device is easier to filter? Unfortunately there isn’t a clear cut answer on this question but there are a few points that you should consider.

Android

• Android Family Link offers parental controls on family member devices. These work well with CloudLocker, and include Chrome website block/allow lists, as well as the ability to block or allow apps permanently or time based. A guide on this is coming, for now see https://families.google.com/familylink/
• There are over 24,000 unique Android device models in existence! Filter apps behave a little differently on each device, presenting a challenge to filter developers. Keeping to mainstream and recommended brands is a good idea.
• The VPN and Global proxy filters allow you to use the stock Chrome browser.
• Most of Samsung’s latest devices are filter friendly and offer the most robust filtering controls. Due to these features, they are the easiest Android devices to filter. (Enabling our Global proxy filter is much easier on supported Samsung devices.)
• Cheap, off-brand Android tablets and phones seem to be less filter-friendly in general. This is because they run a modified version of Android, with parts of the operating system missing or corrupted.
• Kyocera and Huawei devices are known to have issues with app lockers, including the CloudLocker app.
• Samsung, Motorola, Pixel, and LG, are known to work well with CloudVeil.

Apple

• There are very few unique Apple device models, resulting in very consistent and predictable behavior across the iOS device platform.
• Siri is reasonably safe if you have explicit content disabled in Restrictions.
• It’s quite common for apps to use in-app browsers. Be especially careful of instant messaging and email apps.
• Our advanced Global filters cost almost double than those for Android devices, but can filter in-app browsers and allow you to use Safari (the stock browser) 

• Adult Related Categories (includes most image searches)
• Liability Concern Categories (includes scam and copyright concerns)
• Entertainment
• Games
• Humor/Jokes
• Audio/Video Clips
• Radio/Audio Streams (excluding congregational streaming)
• TV/Video Streams
• Personal Sites
• Personals/Dating
• Social Networking (Facebook, Twitter, Pinterest, etc.)

Sometimes sites get categorized incorrectly. Feel free to send us the miscategorized site or you can submit it for review here.

If you have a specific need, please contact us. 

CloudVeil does not have access to your browsing history. Also, user data is only accessed to provide support to our clients.

We can filter content with some apps.

Pinterest

• Android & Apple: The Pinterest app or website cannot be filtered in any way. Pinterest has a policy against users uploading pornography, but they do not appear to be actively removing such content. This content is not usually found by accident, but can be found by using devious search methods. This app is blocked by default, but can be unblocked upon request.

YouTube

• Youtube Kids: This app can be used, which has YouTube strict filtering, but the search functionality can be frustrating. YouTube also has a pornography policy, but it can still be found.
• Android: CloudLocker VPN will enforce YouTube’s own SafeSearch moderate setting. This is effective in blocking adult content but does not remove entertainment or all morally inappropriate videos. The YouTube Kids app can also be used to block adult content and uses YouTube’s SafeSearch Strict setting.
• Apple: The YouTube app is currently not filtered, but may be forced to YouTube safe search in the future. The YouTube Kids app can be used to block adult content.
• Windows/macOS: CloudVeil for Windows/macOS will enforce YouTube’s own SafeSearch moderate setting using DNS. This is effective in blocking adult content but does not remove entertainment or all morally inappropriate videos. 
• CloudVeil Router: Enforces YouTube’s own SafeSearch moderate setting using DNS. This is effective in blocking adult content but does not remove entertainment or all morally inappropriate videos. 

Ebay, Amazon, Etsy, AliExpress, & Alibaba etc

• Android & iOS: These shopping apps are not filtered. Accessing their website in the filtered browser instead will enable text filtering.

Google Maps

• Android & Apple: This app has all the known loopholes filtered using our VPN and Global filters.

Google Assistant

• Android: The Google app is filtered, and mostly functional. Our goal is to ensure basic functionality; for example images may not load correctly in the news feeds, etc. 

We can unblock individual videos within the web browser. To submit a unblock request for a specific video, navigate to the video and fill out the form on the block page.

If you require the YouTube app, please see the following:

Android: The YouTube app can be requested in CloudLocker > Request Unblock. The safest way to use the YouTube app is with CloudLocker VPN, which removes the adult content.

Apple iOS: Global iOS blocks YouTube, however you can request that it be unblocked.

CloudVeil Browser for iOS: does not block apps. Apps are controlled via age restrictions settings or via parental control whitelist. CloudVeil Blue install instructions show you how to block the YouTube app, which is recommended for most users. 

Simple mind, board, and educational games are allowed. If you feel a game app is blocked incorrectly let us know. NOTE: Some filter types do not block game apps, only gaming websites. 

We do not recommend testing with immoral content. Please visit Filter Test or alternately 777.com (gambling).